Terms and Conditions
The following are terms of a legal agreement between you and Unicorn Saddlery. By accessing, browsing and/or using this web site, you acknowledge that you have read, understood, and agree, to be bound by these terms and to comply with all applicable laws and regulations, including export and re-export control laws and regulations. Please read these terms and conditions carefully. If you do not agree to these terms, do not use this web site. Nothing in these terms affects your statutory rights. By using the unicornsaddlery.com website, you signify your agreement to be bound by these terms.
Our Contract (Order)
The information we seek from you when placing an order is for billing and delivery purposes or for contacting you if we have a query. When placing an order to purchase goods from Unicorn Saddlery, you will be sent an email confirming receipt of the order and the order details.
All products offered for sale by Unicorn Saddlery are priced in Pounds Sterling and include UK VAT at 20% where applicable. The prices on this site include VAT at the current rate. Occasionally a price of an item may be incorrectly quoted on the site or changed during the day. In these cases we will contact you with the correct price and offer the option to cancel the part of the order if you do not wish to continue the purchase.
We try to hold stocks of all styles for active products, however occasionally an item will be out of stock, if this is the case we will inform you. All delivery dates are estimates and are subject to availability. If in doubt, call us and we can inform you of current stock levels and/or expected wait times.
CREDIT or DEBIT CARD - The fastest way to pay for immediate despatch (stock dependant). We accept all major credit cards (excluding Diners Club Cards and American Express). CHEQUE - Please allow 10 working days for your payment to clear. Cheques should be made payable to Unicorn Saddlery Ltd
We accept online payments through a secure environment by credit or debit card. Do not email your card details. No responsibility can be taken if you provide your card details in this way.
Offers & Promotions
Please note that when participating in our offers or promotions, they cannot be used in conjunction with any other offer.
Due to system limitations, multi-buy promotions including buy one get one free, bulk discount offers will only apply within one transaction. If you would like a tailored quote for large quantities or regular orders, please contact Unicorn Saddlery via email or phone.
If free postage is offered, it applies to a Standard Delivery only and excludes quoted and overseas deliveries. Minimum order value of £100 will be required to qualify for postage offers.
Unicorn Saddlery reserve the right to amend or withdraw promotions at any time, should circumstances change.
If you believe an item to be faulty, please return the item to us asap, complete with the original packaging, we will be happy to exchange where possible or alternatively refund you with the original price. This does not affect your statutory rights.
You must make your own arrangements to return goods to us and you will be responsible for the cost of return until goods are determined to be faulty. We recommend that you obtain proof of postage as you are responsible for the returned goods until they arrive in our warehouse.
If you wish to return a faulty item please post it to:
Unicorn Saddlery Ltd
Hatch Mews Business Park
Somerset. TA3 6SE
Fair Wear & Tear Guarantee*
Many of our products are guaranteed for a certain period from the date of receipt, providing they are used in accordance with the manufacturers recommendations. If we feel it is necessary, goods will be returned to the manufacturer for their comments. Please allow 30 days for an exchange or refund in these instances.
This is in addition to your statutory rights.
Goods returned under complaint will not be accepted unless clean and dry. Health & Safety Act 1972.
Goods ordered from Unicorn Saddlery for delivery outside the UK may be subject to import duties and taxes, these will be charged once the parcel reaches it's destination country. All custom charges due must be paid by you, these are different in every country and we have no control over them. Please contact your local customs office for full details.
Waste Electrical and Electronic Regulations
All new electrical products that can be recycled will carry the "crossed out wheelie bin" to help you remember to recycle them.
If you purchase an electrical product from Unicorn Saddlery we are happy to take your old one back for recycling (this complies with current government WEEE regulations). Simply drop off at the store or give us a ring and we will send our carrier to pick it up for us to recycle free of charge.
For more information on recycling and how to minimize your environment impact go to www.recycle-more.co.uk. Website Access
Your Shopping Account
When using the unicornsaddlery.com, you take responsibility for ensuring that your account details and passwords remain confidential and you agree to accept responsibility for all activities occurring under your account and password. If you believe this information has become known to someone else or that your account is being abused, please contact us immediately on 01823 481484.
When registering your details ensure that the information you provide us with is complete and correct and that you advise us as soon as possible should this change or you wish your details removed.
Unicorn Saddlery reserves the right to edit or remove content, refuse access to the website or cancel orders at our discretion. If we cancel an order, it will be without charge to you and you will be notified immediately
Please Note: We are unable to add or amend orders after you press the Order Now button.
Please note that while we make every effort to ensure that photographs and descriptions of our products are accurate, some details, such as colour, may not be a true representation.
The information contained in the website is intended as helpful information purposes only. Unicorn Saddlery is not providing any recommendations or endorsements to any product promoted on the website. The material on the website does not constitute definitive advice and you should not use the information on the website to make any decisions.